How can we help?
Find the right contact for help with Lind, questions about our services, or a privacy request.
Keep patient information out of email
Please do not send patient names, medical records, screenshots containing patient data, passwords, or other sensitive information through ordinary email or the demo-request form. Describe the issue without health information. If more detail is needed, ask us how to share it through a channel authorized by your organization.
Customer support and inquiries
For technical help, service questions, complaints, or disputes, email support@lind.care. Include your work contact details, organization, and a brief description of the issue. For Platform access or account changes, contact your organization's administrator. Support commitments for healthcare customers are governed by their customer agreement.
Privacy questions and requests
For privacy concerns, requests to access, correct, or delete personal information, or an appeal of a privacy-rights decision, email privacy@lind.care. You do not need an account to contact us. Describe your request and how you interacted with Lind without including medical details.
Our Privacy Policy and Washington Consumer Health Data Privacy Policy explain applicable rights, verification, response periods, and appeal procedures.
Information held by your healthcare provider
Lind provides clinical trial matching technology to healthcare organizations. Patients do not create Lind Platform accounts. If your request concerns patient or clinical information processed for a healthcare organization, contact that organization directly. It controls that information, and Lind assists it as required by our agreement and applicable law.
For questions about your care or clinical trial participation, contact your healthcare provider. This support channel does not provide medical advice or emergency assistance.